What makes your products
different?
We think that the main characteristics that
differentiate our products from those of our competitors are realistic
animations, interactive user-friendly graphical interface, and concise and relevant
information. We believe in competition, so we are providing a list of
EKG educational software available in the market place: click here.
What are your software
distribution options?
Software is delivered through a download link. The advantage of electronic delivery is to make the
software immediately available to the user, saving him/her money on
exorbitant shipping fees associated with fast package delivery.
What is the difference
between the single-user and institutional single-site license?
The individual or single-user license is for personal usage and allows
the licensee to install the software on any PC in their office or home.
The site license grants an institution or organization to install the
software on an unlimited number of the institution's computers. The
software can therefore be used by an unlimited number of users within
the institution site (single physical site/address, not website or
intranet serving multiple sites). Multiple site licenses are needed if
the software is used by users located in different geographical areas.
Do you offer discounts?
Discount on combined purchases is available for both individual and
site licenses, and is offered during the ordering process.
Do you offer trial
versions?
We only provide demos that you can download from the Titles page. The
demo version has virtually the same functionality as the full version
but includes few cases.
How do I create an
installation disk if I did not order a CD?
Simply unzip the downloaded file and burn its contents onto a CD-ROM or
a DVD using a CD/DVD writer software (copy all files including
"autorun.inf").
What if I loose my
downloaded file?
No problem. You can send your request to the
support team including your name and purchase date. A
password protected download link will then be provided. Nevertheless,
it's a good practice to backup your files. The good news is that
updates are free for all our products! Please note that CDs will not be
provided for updates.
Who should I contact with
technical questions?
If you encounter problems installing the software, or the software is
not working properly, please send an email to the
technical support team. We are also available to answer any
technical questions that you might have, and we welcome any comments or
suggestions that would help us improve the software.
Who should I contact with
order and billing questions?
Please read the customer service web page of our e-commerce agent.